Faq
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited options are available at checkout. International shipping may take 10–20 business days depending on customs clearance.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the buyer.
Can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5–7 business days after we receive the returned item.
Are your products covered by a warranty?
All keyboards, controllers, and headphones sold on QuokkaNexus come with a 1-year manufacturer’s warranty against defects in materials and workmanship. For warranty claims, please contact us at [email protected].
How do I contact customer support?
For any questions or assistance, please email our support team at [email protected]. We aim to respond within 24 hours on business days.
Do you provide technical specifications for your products?
Yes, detailed specifications for each keyboard, controller, and headphone are listed on the product page. If you need further details, feel free to email us at [email protected].
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 1 hour of placement. Please email [email protected] as soon as possible with your order number and requested changes. We cannot guarantee changes after this window.
What if my item arrives damaged or defective?
If your product arrives damaged or defective, please contact us at [email protected] within 7 days of delivery. Include photos of the damage and your order number, and we will arrange a replacement or refund.