Shipping policy
At QuokkaNexus, we are committed to delivering your keyboards, controllers, and headphones with efficiency and care. This Shipping Policy outlines the terms and conditions for the delivery of your orders.
Shipping Method
We offer a single, reliable shipping option for all orders: Standard Shipping. This method is available for every product in our store, including keyboards, controllers, and headphones.
Shipping Costs
Shipping fees are calculated based on the total weight and dimensions of your order, as well as the destination address. Please note that free shipping is not available for any orders. The exact shipping cost will be displayed at checkout before you complete your purchase.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
Standard Shipping delivery times vary depending on your location. Estimated delivery windows are as follows:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email at the address you provided during checkout. You can use this number to monitor the progress of your delivery through our carrier’s tracking system.
Shipping Address
It is your responsibility to provide an accurate and complete shipping address. QuokkaNexus is not liable for delays or losses resulting from incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact us immediately at [email protected].
Delivery Issues
If your package is lost, damaged, or delayed, please reach out to our support team at [email protected] within 14 days of the estimated delivery date. We will investigate and work with the carrier to resolve the issue as quickly as possible.
International Shipping
For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country. QuokkaNexus is not responsible for delays caused by customs processing.
Contact Us
If you have any questions about our Shipping Policy, please email us at [email protected]. We are here to help.