Refund policy
At QuokkaNexus, we are committed to ensuring your satisfaction with every purchase of Keyboards, Controllers, and Headphones. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase, such as your order confirmation email, is required.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Products damaged due to misuse, neglect, or unauthorized modifications.
- Items without original packaging or missing accessories.
- Digital downloads or software included with hardware.
- Gift cards or promotional items.
Return Process
To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs, unless the item is defective or incorrect.
Refund Timelines
Once we receive and inspect your returned item, we will notify you of the approval or rejection. Approved refunds will be processed within 5-10 business days and credited to your original payment method. Please note that your bank may take additional time to post the refund.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please email us at [email protected].
Important Notes
Refunds are not available for items purchased from third-party sellers or unauthorized retailers. QuokkaNexus reserves the right to refuse refunds if the return policy is not followed. For any questions, please reach out to [email protected].